Frequently Asked Questions

No, the Authority does not offer a special water rate to fill a swimming pool.

If you feel the pressure is low because of a water main problem, please call the Business Office at Phone 717-738-9222 between 8:00am and 4:30pm.

If your meter is leaking, please call the Business Office at Phone 717-738-9222 from 8:00am to 4:30pm for a service call. If after 4:30pm, please call Phone 717-733-1277. If it is a pipe or valve that is leaking you are responsible for calling a plumber.

In an effort to reduce loss of water to customers please report all water main breaks immediately to the Business Office at Phone 717-738-9222 from 8:00am to 4:30pm, Monday through Friday. After normal business hours or on Holidays please call Phone 717-733-1277.

Please contact the Business Office at Phone 717-738-9222 between the hours of 8:00am through 4:30pm.

The Borough uses the 2018 version of the International Codes.

No, but you are required to have a Certificate of Occupancy. To request the permit application please call the Codes Office at 717.738.9202 or

• Fill out the permit application on line
• Download the Permit Application (PDF)

All residential inspections are done by in-house personnel.

No.

You can use cans or bags to dispose of your refuse.

Please contact the Borough Office at custserv@ephrataboro.org or call (717) 738-9222 between 8:00am and 4:30pm Monday thru Friday. Include your name and phone number as well as the address of the missed collection. Please leave the containers at the curb so they can be collected the next day. And please do not notify us before 1:00pm the day of your scheduled pick up. 

Extra tags are available at the Borough Office during standard business hours. The cost for an extra bag is $5.00 per bag. For more details please call the Borough Office at 717.738.9222

The hauler will make every attempt to pick up your trash. Please try to put it out at the scheduled time. If they do not collect it on the designated day, they will attempt to pick it up the following day. Prolonged inclement weather conditions could delay your service to the following week. The Borough will post updates on our website.

During this time of year, waste must be bagged (Garbage bags not Kraft bags) and can be put out as part of your normal Borough refuse collection as long as it does not exceed your four bag limit.

Yes, it must be a Borough provided bin.

Please contact the Borough Office at custserv@ephrataboro.org or call (717) 738-9222 between 8:00am and 4:30pm Monday thru Friday. Include your name and phone number as well as the address of the missed collection. Please leave the containers at the curb so they can be collected the next day.

No, the Borough provides recycling services only for residential properties.

Vehicle batteries can be disposed of at the Lancaster Solid Waste Authority located along Harrisburg Pike in Lancaster. The Waste Authority can be reached at 717.397.9968 or you can visit their website here,

Hazardous materials can be disposed of at the Lancaster Solid Waste Authority located along Harrisburg Pike in Lancaster. The Waste Authority can be reached at 717.397.9968 or you can visit their website here,

Yes, all residential customers in the Borough are required to have recycling services and are encouraged to participate in the program.

The hauler will make every attempt to pick up your recycling. Please try to put it out at the scheduled time. If they do not collect it on the designated day, they will attempt to pick it up the following day. Prolonged inclement weather conditions could delay your service to the following week. The Borough will post updates on our website.

Yes, the Borough charges a $50.00 fee for the return of your pet.

If the problem occurs in the street you should call Public Works at 717-738-9242. If the problem is internal you will have to contact a plumber. If you are not sure where the problem is, call Public Works.

No. The Borough serves the customers within the municipal boundaries, as permitted by Act 138 of 1996, the Electric Utility Industry Restructuring Legislation. Act 138 prohibits other suppliers from entering the Borough, as long as we don't to serve customers outside the Borough limits.

Due to the installation of our Advanced Meter Ineterface system, the Borough should not have to estimate any electric meters.

Electric inspections can be scheduled by our Codes and Zoning office at 717-738-9202.

Yes, when you notify us of your final billing day, we will read the meter to generate the final billing.

The Borough distributes electric received from PPL through the Borough's substation and can generate up to 3.5 megawatts of "behind the meter" electricity through the Borough's solar farm.

Yard sale permits have a fee of $5.00 and can be picked up at the Customer Service counter in Borough Hall Monday thru Friday from 8:00am to 4:30pm.

You can visit the Ephrata Fair website or contact the Ephrata Fair by phone at 717-733-4451.

Yes. To enroll in the program, all that is required is a completed authorization form. The form is available in the Borough's Business Office or Download the Authorization Form (PDF).

Yes, you can have your electric utility disconnected and removed. There is an application and a $125.00 fee to remove a meter and in some cases a reconnection fee may apply.

To put utility accounts into your name or remove utility accounts from your name please call Phone 717-738-9222.

Yes, the Borough accepts Visa, Master Card and Discover.

• Pay Online
• Pay In Person at 124 S State Street Ephrata, PA

The Borough's taxes are collected by the Lancaster County Treasurer. Bills can be paid by mailing them to PO Box 83480, Lancaster, Pa. 17608-3480.

For more information concerning taxes, please call Phone 717-299-8222.

Pay My Taxes Online

Report a pothole online.

or please call Customer Service at Phone 717-738-9222 Monday through Friday from 8:00am to 4:30pm. 

Yes, there is an application with a fee of $25.00 that must be filled out and submitted to our Police Department for Review. A 48-hour notice is appreciated. For additional questions, please contact the Police Department at Phone 717-738-9200.

Please call the Borough Office, Engineering Division at Phone 717-738-9202 to apply for a parking change.

The Public Works division is responsible for clearing storm sewer grates on the street. However, if there is a storm sewer grate on your property, please help by keeping it clean. If there is a problem, please call Customer Service at 717-738-9222 Monday thru Friday from 8:00am to 4:30pm.

Yes. Please call PA One Call at Phone 1-800-242-1776 or "811" for information.

Please call the Ephrata Borough, Codes Division at Phone 717-738-9202 or stop in at Borough Hall for an application.

Report a street light issue online

or please notify the Borough Office at Phone 717-738-9222

Report a stormwater concern online

or please call Customer Service at 717-738-9222 Monday through Friday from 8:00am to 4:30pm

Report Illicit dumping/discharge into the Storm sewer system online

or please call Customer Service at 717.738.9222 Monday - Friday from 8:00am to 4:30pm.

Stormwater management involves managing rainwater that is not absorbed by our lawns and gardens. Impervious surface on your property impacts the volume, rate, and pollutant load of stormwater runoff that will be managed by Ephrata Borough Authority (EBA). Also, household tasks such as car washing and use of fertilizer can impact stormwater quality.

While some BMPs--or Best Management Practices—are administrative or operational in nature, such as public education or street sweeping, others are structural and are used to improve water quality by reducing contaminants that enter local waterways. Structural BMPs are designed to reduce stormwater volume, peak flows, and nonpoint source pollution through evapotranspiration, infiltration, detention, and filtration. Examples of structural BMPs include stream bank stabilization, detention basin retrofits, rain gardens, bio swales, permeable pavement, street sweeping, and installation of community rain gardens.

The Borough of Ephrata is required to complete pollutant reduction projects and implement Best Management Practices (BMPs) to reduce pollutant loadings entering our local waterways. In addition, there are six Minimum Control Measures (MCMs) that the Borough is mandated to follow, each containing their own set of BMPs. The six MCMs are listed below with examples of their BMPs:

1. Public Education and Outreach on Stormwater Impacts: Distribute educational materials in the form of a newsletter, flyer, or a website that includes general stormwater educational information.

2. Public Involvement and Participation: Provide opportunities for residents to participate and provide input in the form of public meetings or other events.

3. Illicit Discharge Detection and Elimination: Develop and implement a plan for the detection, elimination, and prevention of illicit discharges to the storm sewer system.

4. Construction Site Stormwater Runoff Control: Develop, implement, and enforce an erosion and sediment control program for construction activities that disturb one or more acres of land.

5. Post-Construction Stormwater Management (PCSM) in New Development and Redevelopment: Develop, implement, and enforce a program to address discharges or post construction stormwater runoff from new development and redevelopment areas. Applicable controls could be the use of structural BMPs such as vegetated swales and detention basins.

6. Pollution Prevention and Good Housekeeping: Develop and implement an operations and maintenance (O&M) program that includes training components and plans to reduce polluted runoff from municipal operations.

The EPA defines illicit discharges as “any discharge to the storm sewer system that is not composed entirely of stormwater.” Illicit discharges can be from car wash wastewater, spills from roadway accidents, failed septic systems, and improper disposal of household toxins and detergents. These substances can either enter our waterways through direct connections or indirect connections. It is always good to monitor the stormwater inlets near your property. If you see someone dumping, please call the Borough at 717-738-9222. Illicit discharge concerns can also be submitted to the Borough’s online request tracker.

Impervious area is any surface which prevents or greatly reduces infiltration of water into the ground. Impervious surfaces (or areas) shall include, but not be limited to, roofs, swimming pools, additional indoor living spaces, patios, garages, storage sheds and similar structures, and any new streets or sidewalks. Decks, parking areas, and driveway areas are not counted as impervious areas if they do not prevent infiltration.

MS4 stands for “Municipal Separate Storm Sewer System.” This system includes inlets, basins, man-made channels, culverts, storm drains, and various other stormwater collection and conveyance facilities.

In the United States, the Environmental Protection Agency (EPA) is charged with regulating stormwater pursuant to the Clean Water Act (CWA). Portions of the stormwater requirements of the federal CWA are administered under the Pennsylvania Department of Environmental Protection’s (PADEP) Municipal Separate Storm Sewer System (MS4) Program. As part of our MS4 permit, we are faced with new unfunded mandates, resulting in new and higher expenses over the five-year permit cycle, requiring water quality improvements. Similarly, based upon the year of installation and system materials used (such as corrugated metal pipes), there is a growing amount of degradation of stormwater infrastructure and increased cost to replace assets. The stormwater infrastructure was installed by developers, the Borough, and Commonwealth of Pennsylvania. The Borough is responsible for the infrastructure and pays the cost for asset replacement. Higher intensity storms are also impacting the community, causing increased repair costs and creating a need for additional capacity to be built into the system to protect public health and private property.

If you believe you are being incorrectly charged, you may submit an appeal to have this information reviewed. The Credit and Appeals Manual provides information on how to submit an appeal. 

Aerial orthophotography of the entire Borough was developed. This orthophotography was converted for the use in Geographic Information Systems (GIS) software. In GIS, the impervious area features were identified and plotted throughout the Borough. County GIS data showing parcel boundaries was overlaid with the impervious area dataset to determine the estimated amount of impervious area per property.

The Borough of Ephrata worked with the community to evaluate the stormwater program needs, including meeting with the Stakeholder Advisory Committee (SAC). The importance of stormwater management, level of service and condition of stormwater assets were all considered. In addition, known problems, scheduled stormwater improvements, ongoing administrative and operational expenses, and projects necessary to comply with regulatory requirements were used to project future stormwater management costs. These stormwater program costs were divided by the impervious area estimates in the Borough to come up with the Stormwater Utility Fee.

Property owners can submit stormwater concerns directly to the Borough’s online request tracker.

If the unoccupied property contains impervious area greater than the minimum of 300 sq ft (vacant residential structures, empty commercial/industrial buildings, driveway, etc.), it will be charged. These properties continue to generate stormwater runoff just the same as an occupied property.

The amount will differ depending on how much impervious area is on a property. The fee structure is shown below.

A stormwater bill will be issued monthly and mailed by the Borough of Ephrata. Customers with existing utility bills will have stormwater included as a line item on the existing bill. New customers will receive a new bill for the stormwater charges.

The fee will be paid by all property owners who own developed property in the Borough, whose property has impervious surfaces over 300sf. Tax exempt properties will be charged because it is a fee and not a property tax. Property taxes are based on the assessed value of the property whereas the stormwater utility fee is based on impervious area. Tax-exempt properties will be charged a stormwater utility fee similar to other utilities including electric, water, and sewer.

Yes. The stormwater utility fee will allow for credits. Credits are a percent reduction in the stormwater utility fee for offsetting utility program costs. The Credit and Appeals Manual provides further information. The credits include:

◼ Peak Rate Control/Volume Control Structural BMP Credit

◼ Low Impact Credit

◼ NPDES Permit Credit

◼ Education Credit

◼ Stormwater Partnership Credit

Even if your property has never flooded and/or there are no nearby storm sewers, the stormwater that flows off your property must be managed by EBA. Stormwater management is a community-wide service that benefits the whole Borough, and the program costs need to be distributed to all property owners. The fee will also help cover other services provided by EBA, such as stormwater system maintenance and permit compliance. Since there are additional services provided by EBA, property owners who manage the majority of stormwater onsite will still pay a fee to help cover the additional services provided by EBA beyond their property lines.

All stormwater revenue will be placed into a dedicated fund used only for EBA’s stormwater program.

The stormwater fee is based on the amount of impervious area rather than assessed property value, so the cost is assigned to the properties that have a greater impact on stormwater runoff. There is no correlation between assessed property values and the amount of impervious surface on a given property. This makes it inequitable to base the stormwater fee on the assessed value of the properties. An advantage of a fee-based system is that credits can be offered to property owners. EBA has developed a credit policy to provide fee reductions to property owners. A credit cannot be offered on a tax-based system.

Property owners are not being charged for rain falling on their property nor is the fee tied to the quantity of rainfall. Instead, the charges are correlated to stormwater runoff associated with impervious area on the property. The amount of impervious area on a property impacts the amount of stormwater runoff that EBA needs to manage. Proper stormwater management is vital to ensuring flood risk is minimized. Through the implementation of the fee, a dedicated funding source will be in place to help manage stormwater and meet regulatory requirements.