Frequently Asked Questions
Below you will find information that might help you understand how to find things or learn about information you might need to know about your city or town.
Electric FAQ's
15-
Electric FAQ's
No. The Borough serves the customers within the municipal boundaries, as permitted by Act 138 of 1996, the Electric Utility Industry Restructuring Legislation. Act 138 prohibits other suppliers from entering the Borough, as long as we don't to serve customers outside the Borough limits.
-
Electric FAQ's
Due to the installation of our Advanced Meter Ineterface system, the Borough should not have to estimate any electric meters.
-
Anyone leasing a property within Ephrata Borough is required to pay a security deposit.Electric FAQ's
-
Please contact the Business Office at 738-9222 during standard office hours; Monday through Friday 8:00 am to 4:30 pm.Electric FAQ's
-
You must contact a Customer Service Representative in the Business Office at 738-9222 to initiate the service connection.Electric FAQ's
-
Yes, the Borough can attach a security light to your pole depending on the location. There is a monthly fee of $25.00 per lamp.Electric FAQ's
-
Applications for electric upgrades must be filed and a permit must be issued from the Codes/Zoning Division, 738-9202, before any work begins.Electric FAQ's
-
Electric FAQ's
Electric inspections can be scheduled by our Codes and Zoning office at 717-738-9202.
-
Electric FAQ's
Yes, when you notify us of your final billing day, we will read the meter to generate the final billing.
-
During business hours from 8:00 am to 4:30 pm, Monday through Friday, please contact the Business Office at 738-9222. After hours and on Holidays, please call 733-1277 to report an outage.Electric FAQ's
-
Before you dig, please call PA One Call at 1-800-242-1776 or "811".Electric FAQ's
-
Electric FAQ's
The Borough distributes electric received from PPL through the Borough's substation and can generate up to 3.5 megawatts of "behind the meter" electricity through the Borough's solar farm.
-
No.Electric FAQ's
-
Customers who cannot pay their electric bills can seek assistance from the Community Action Program (CAP) , Ephrata Area Social Services and churches in the Ephrata Area.Electric FAQ's
-
Please notify the Borough Office at 738-9222.Electric FAQ's