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1. Is fluoride added to the water?

No, the authority is not required by the Department of Environmental Protection regulations to add fluoride to the water.

2. Why does the water smell like chlorine sometimes?

Chlorine is added to the water as a disinfection. During certain periods, surface waters contain greater amounts of organic materials. As a result additional chlorine is required to ensure that finished water meets all Department of Environmental Protection requirements.

3. Can I get a special rate to fill my swimming pool with water?

No, the Authority does not offer a special water rate to fill a swimming pool. However, if prior arrangements are made, Ephrata Borough will waive sewer fees associated with the gallons used to fill the swimming pool. For further details, please call the Business Office at 717.738.9222 between 8:00am and 4:30pm.

4. Why is my water cloudy?

Cloudy water occurs when air gets into the system. Opening your faucets for a few minutes should clear the air and alleviate the problem.

5. Why did my water bill increase so much?

There could be several reasons for an increase in your water bill. These might include a leaking water heater, faucet, or commode, watering your lawn, or filling a swimming pool.

6. What should I do if my water pressure is low?

If you feel the pressure is low because of a water main problem, please call the Business Office at 717.738.9222 between 8:00am and 4:30pm.

7. Who do I call if my water meter is leaking?

If your meter is leaking between the valves on either side of the meter, please call the Business Office at 717.738.9222 from 8:00am to 4:30pm for a service call. If after 4:30pm, please call 717.733.1277.

If it is a pipe that is leaking you are responsible for calling a plumber.

8. What is the hardness of the Borough's water?

The average hardness of the Authority's water is between 15 to 18 grains.

9. Where do I report a water main break?

In an effort to reduce loss of water to customers please report all water main breaks immediately to the Business Office at 717.738.9222 from 8:00am to 4:30pm, Monday through Friday. After normal business hours or on Holidays please call 717.733.1277.

10. Who can I call concerning water quality issues?

Please contact the Business Office at 717.738.9222 between the hours of 8:00am through 4:30pm.