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1. Can I discontinue service at any time?

Yes, the Borough refuse program is billed on a per month basis. Simply return your identification plate to the Business Office and your service will be terminated.

2. Does my trash have to be put in cans?

You can use cans or bags to dispose of your refuse.

3. What do I do if my trash was missed?

Please contact the Borough Office at custserv@ephrataboro.org or call 717.738.9222 between 8:00am and 4:30pm Monday thru Friday. Include your name and phone number as well as the address of the missed collection. Please leave the containers at the curb so they can be collected the next day.

4. How do I buy extra trash bag tags?

Extra tags are available at the Borough Office during standard business hours or can be purchased through the mail. For more details please call the Borough Office at 717.738.9222

5. Do you provide commercial refuse collection services?

No, the Borough provides service only to residential units.

6. What should I do if the weather is bad?

The hauler will make every attempt to pick up your trash. Please try to put it out at the scheduled time. If they do not collect it on the designated day, they will attempt to pick it up the following day. Prolonged inclement weather conditions could delay your service to the following week. The Borough will post updates on our website.