Utility Billing Information

Payment Methods - Utility bills can be paid in the following ways: 
  
  • Automatic Online Bill Payment
  • Automatic Bank Draft
  • By Mail
  • At Borough Hall
  • Visa, Master Card, Discover
  • Using the night drop at Borough Hall located near the flagpole
  • At any Ephrata National Bank branch

Penalties - To avoid penalties on your account, payments must be received in our office by 4:30pm on the due date specified on your bill. A Penalty charge of 5% for the first month and 1% for each additional month will be added to the electric, water, and sewer portion of the bill which is not paid in full. A penalty charge of 10% will be added to the refuse/recycling portion of the bill which is not paid in full.

Non Sufficient Funds - A $20.00 fee will be charged to the account whenever a check is returned to the Borough unpaid by the customer's financial institution.
 
Recycling - A recycling charge is billed to all Borough residents who live in a property that includes four or fewer dwelling units.
 
Refuse - A refuse charge is billed only to customers choosing the Borough's refuse collection services.

Estimated Bills - An estimated bill is estimated based on previous consumption instead of an actual meter reading. The Borough uses estimated billing during times of inclement weather. The next actual meter reading will correct any over or under estimate.

Application of Payment - Payments less than the total amount due will be applied to outstanding balances in the following order: delinquent charges, recycling charges, refuse charges, water charges, sewer charges, electric charges.

Disconnection of Services for Nonpayment - Failure to pay utility bills on time could result in disconnection of services. Payment arrangements can be made prior to disconnection. Fore more information please call 717.738.9221 Monday - Friday between 8:00am and 4:30pm.

Budget Billing - The Borough offers a budget billing program to any customer that has a one year established billing history. The billing option will generate a monthly bill for actual electric, water, sewer, refuse, and recycling charges; however, the total due will be a pre-determined monthly average of utility services based on your billing history and will be automatically adjusted quarterly by the Borough's utility billing software. For more information on busget billing please contact a customer service representative at 717.738.9223 Monday thru Friday from 8:00am to 4:30pm.